Zahr Freighters is seeking a professional and customer-focused Customer Care Executive to join our team in Dubai. This role is ideal for an individual who can handle customer inquiries efficiently, provide excellent service support, and maintain strong client relationships within a fast-paced freight and logistics environment.
Key Responsibilities:
- Respond to customer inquiries through phone, email, and other communication channels.
- Provide accurate information regarding shipments, logistics services, and delivery updates.
- Handle customer complaints and resolve issues professionally and promptly.
- Maintain positive relationships with clients and ensure customer satisfaction.
- Record customer interactions and update information in company systems.
- Coordinate with logistics and operations teams to resolve client concerns.
- Follow up with customers regarding pending requests and service updates.
- Prepare customer service reports and maintain service records.
- Ensure professional communication and service standards at all times.
Requirements:
- Bachelor’s degree or diploma in Business Administration or a related field.
- 1–3 years of experience in customer service or client support roles.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal abilities.
- Proficiency in MS Office and customer support systems.
- Ability to work under pressure and manage multiple tasks.
- Positive attitude and customer-oriented mindset.
Skills & Competencies:
- Strong communication and listening skills
- Customer service and relationship-building abilities
- Time management and multitasking skills
- Problem-solving and conflict resolution abilities
- Professional and team-oriented attitude
At Zahr Freighters, customer satisfaction is a key part of delivering reliable freight and logistics services. This Customer Care Executive position in Dubai offers an excellent opportunity to grow your career while contributing to a professional and customer-focused organization.