As a Customer Care Executive, you will coordinate with suppliers, negotiate contracts, ensure timely delivery, and maintain quality standards. You will manage all aspects of the leasing process for shipping containers, including customer relations, contract negotiation, logistics coordination, overseeing container inventory, and supporting the implementation of new leasing software.
Main Tasks and Responsibilities:
- Serve as the primary point of contact for customer inquiries, concerns, and requests related to shipping containers.
- Receive and process customer orders for shipping containers, ensuring accurate documentation and timely delivery according to customer specifications.
- Collaborate with departments such as Equipment/Inventory, Operations, and Finance to achieve company goals and objectives.
- Receive and review purchase requisitions/purchase orders and process them accurately and in a timely manner.
- Monitor order status and coordinate with suppliers to ensure on-time delivery.
- Identify and pursue new leasing opportunities, including both short-term and long-term contracts for clients.
- Prepare regular reports on leasing activity, container inventory, and financial performance.
- Communicate promptly and professionally via phone, email, and other communication channels.
- Address customer complaints, concerns, and issues effectively and in a timely manner. Investigate problems, propose solutions, and follow up to ensure customer satisfaction.
- Stay informed about industry developments, regulations, and best practices related to container leasing.
Background and Experience:
- 2-3 years of experience in a customer-facing role related to container shipping or, preferably, container leasing.
- Understanding of contractual terms related to container leasing and purchasing.
- Minimum Bachelor’s degree.