At Zahr Freighters, customer satisfaction is at the core of everything we do. We are currently seeking a professional and courteous Customer Care Executive to join our team in Dubai. This role is ideal for someone who thrives in a client-facing environment and is passionate about providing exceptional service in the logistics and freight industry.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about services, pricing, shipment status, and delivery timelines.
- Handle customer complaints and resolve issues efficiently, ensuring high levels of satisfaction.
- Maintain and update customer records in the company database.
- Coordinate with internal teams such as logistics, warehouse, and accounts to ensure smooth service delivery.
- Follow up with customers post-service to gather feedback and address any further needs.
- Generate service reports and contribute to performance analysis and customer service improvements.
- Support the sales and operations team with lead management and client communication when needed.
Requirements:
- Bachelor’s degree or diploma in Business Administration, Communication, or a related field.
- 1–2 years of experience in a customer service role, preferably within the logistics or freight sector.
- Strong communication skills in English; knowledge of additional languages is a plus.
- Proficient in MS Office and customer relationship management (CRM) tools.
- Excellent problem-solving and interpersonal skills.
- Ability to remain calm and professional under pressure.
- A customer-first attitude with a focus on resolution and follow-through.
What We Offer:
- Competitive salary and performance-based incentives
- A dynamic and collaborative work culture
- Career growth opportunities in a leading logistics company
- Exposure to international client handling and logistics processes
Join Zahr Freighters in Dubai and become the voice of our brand. If you’re passionate about delivering outstanding customer experiences and being part of a results-driven team, we’d love to hear from you.